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Customer Service

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Returns & Exchanges Policy

Return Policy

You may return your Reebok purchase within 30 days from receipt for a full refund. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, Reebok cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label/cardboard hangtag has NOT been removed.

Your Reebok custom shoes products are created just for you. That means we cannot accept returns, except for manufacturing defects. If you have questions regarding defective merchandise returns for Your Reebok products purchased online at reebok.co.uk, please contact us at the telephone number below (free phone) or e-mail our Customer Service team.

Exchange Policy

The Reebok Online Shop does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Return Policy.

If you have received an incorrect, damaged or defective product, we recommend you to call our online shop customer service team at 0800 - 279 49 79 (freephone) and let the adviser know the details of your order and / or about your open question. Our online shop customer service team is available Mon to Fri: 9am to 9pm.

You can also email us at service@onlineshop.reebok.co.uk. Our advisers are happy to assist you.

Provided your complete order is returned to us, and it complies with our returns policy, we will refund your shipping costs as well as the cost of the product. If you are only returning one item from a multiple item order, then unfortunately we will not refund the shipping costs.

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by Reebok to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

For further information please feel free to call our online shop customer service team at 0800 - 279 49 79 (freephone) and let the adviser know the details of your order and / or about your open question. Our online shop customer service team is available Mon to Fri: 9am to 9pm. Our advisers are happy to assist you.