Customer Service

Order Status Emails

After you place your order, you'll receive e-mails about your order. You will receive separate emails for product and Gift Card orders. Below are examples of e-mails you might receive:


  • Order Confirmation.

    This e-mail tells you that we have received and are processing your order. Keep this e-mail for your records; it contains your order number.

  • Shipment Confirmation.

    This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails if parts of your order ship at different times.

  • Order returned.

    This e-mail confirms that we have received your returned order at our warehouse. We will refund your account if the product falls under our return policy after inspection.